By Emile De Bruin (Head Coach Meta4mance)
The word “why” is not a precision word. It’s creates resistance and ambiguity. When using the word, the answer you get is often vague and frustrating.
For example: Why are you late?
Seems straight forward doesn’t it? But it implies a whole lot more below the surface. It might be taken with a sense of provocation or intimidation. Maybe even as an insult? The person in question will most likely respond with an excuse and reluctance to offer the truth. Leaving both parties frustrated.
Try this instead: Discard the “why” and replace with “who, what, when, where or how”
Rather ask “What specific circumstances caused you to be late?”
You will most likely get a more precise answer and avoid the frustration.
Try it for a week and see the difference.
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